Question 1

Why does your website use a .ai domain?

Accepted Answer

We chose the .ai domain intentionally. It reflects our belief that self-care should honor both ancient tradition and innovation. While we’re rooted in botanical heritage, we use AI to research historical self-care practices, study plant-based ingredients more deeply, and uncover new ways to enhance our formulas. From developing cleaner emulsifiers to exploring gentle preservation systems, we’re building a future-proof self-care brand grounded in nature and guided by thoughtful innovation.

Question 2

Why don’t your products come in individual boxes?

Accepted Answer

As a future-facing self-care brand, we’ve chosen to forgo unnecessary outer boxes to reduce waste and bring you closer to what matters; without sacrificing beauty. One less layer, one more reason to feel good about your purchase.

Question 3

What is The Royal Family skincare?

Accepted Answer

The Royal Family is a family-owned skincare brand rooted in botanical wisdom and science. Our formulas are crafted to nourish the skin with ethically sourced ingredients free from fillers, toxins, and harmful synthetics.

Question 4

Is The Royal Family affiliated with a monarchy?

Accepted Answer

The Royal Family is an independent, artist-owned brand and is not affiliated with any legally recognized monarchy, government, or royal entity. Our name reflects our belief as Christians that every person from the most vulnerable child to the powerful and wealthy is made in the image of God. You are royal, and you should be treated like royalty.

Question 5

What does the Irish phrase in your family crest mean?

Accepted Answer

The phrase “Is é an Tiarna Dia mo neart” is Irish for “The Lord God is my strength.”

Question 6

Who creates your products?

Accepted Answer

Every formula is created in-house by our family of musicians, artists, and herbalists. We blend tradition, science, and creativity to craft products fit for royalty made just for you.

Question 7

Are your products vegan?

Accepted Answer

Most of our products are vegan. A few contain ethically sourced beeswax, and we always list ingredients transparently.

Question 8

Are your products safe for children or sensitive skin?

Accepted Answer

Yes, in fact our entire family uses them every day. We formulate without harsh synthetics, parabens, or artificial fragrances. Our ingredients are chosen with care, but we always recommend doing a patch test first especially for young children or those with highly sensitive skin.

Question 9

Do your products contain artificial fragrances or dyes?

Accepted Answer

Never. Our colors and scents come from nature: fruits, flowers, herbs, clays and plant extracts. We avoid synthetic fragrances, dyes, and other artificial additives.

Question 10

What do you mean by “botanical-based”?

Accepted Answer

Botanical-based means our products are made from whole plants: herbs, flowers, oils, and extracts. We keep our ingredients as close to their raw form as possible, minimally processed to preserve their natural synergy, potency, and life-giving benefits. Each is chosen for its time-tested wisdom and modern scientific support.

Question 11

Where do you ship?

Accepted Answer

We currently ship within the United States and its territories.

Question 12

Is your packaging eco-friendly?

Accepted Answer

Yes. We prioritize glass bottles, metal closures, and minimal plastic. Our packaging is recyclable, reusable, and designed to protect your health, the integrity of the product, and the planet.

Question 13

Do you offer international shipping?

Accepted Answer

Not yet, but we look forward to offering international shipping in the future.

Question 14

What is your return policy?

Accepted Answer

We want you to love every product. If something’s not right with your order, let us know, we’ll make it right. Due to the nature of our products, returns aren’t always possible, but your satisfaction always is. Please email us at orders@theroyalfamily.ai.

Question 15

Where are your ingredients sourced from?

Accepted Answer

We use organic, wild harvested, or non-GMO botanicals from trusted growers. Local when possible, global when needed. Every ingredient is ethically sourced, sustainably chosen, and selected with care to honor both people and the planet.

Question 16

What if my item arrives damaged?

Accepted Answer

If your product is damaged during shipping, contact us within 5 days of delivery with photos. We’ll send a replacement or issue a refund. Please email us at orders@theroyalfamily.ai.

Question 17

Is your brand cruelty-free?

Accepted Answer

Yes. We never test on animals, and we only work with suppliers who share our cruelty-free values.

Question 18

How are your products made?

Accepted Answer

Our products are handcrafted in small batches using traditional herbal techniques and modern safety standards. We focus on in-house infusions, minimal processing, and intentional blending to preserve potency and purity.

Question 19

Are your wild-harvested ingredients sustainable?

Accepted Answer

We wild-harvest some ingredients ourselves with care for local ecosystems, and partner only with trusted suppliers who follow strict, sustainable practices.

Question 20

Do you use organic and non-GMO ingredients?

Accepted Answer

Yes. We prioritize organic and always use non-GMO ingredients, whether cultivated or wild-harvested.

Question 21

Do you practice fair trade and ethical sourcing?

Accepted Answer

Absolutely. We partner with suppliers who follow fair trade principles, ensuring fair wages, safe conditions, and community support, especially in developing regions. We prioritize transparency and long-term relationships that respect both people and planet.

Question 22

What makes your brand Celtic or Irish-inspired?

Accepted Answer

Our brand is deeply rooted in Irish heritage. As a multi-generational family of musicians and artists, we honor our Irish and Celtic tradition through our products, music, and craftsmanship. From scent names like “Saint Patrick” to ingredients inspired by folk remedies, many things we create reflects a love for Ireland’s natural beauty, cultural legacy, and timeless rituals.

Question 23

What preservatives do you use?

Accepted Answer

We use natural preservation systems including botanical extracts, and safe plant-based antioxidants. Our goal is always to balance safety both in preservation and benefits for the skin.

Question 24

Are your products pregnancy-safe?

Accepted Answer

Many of our products are suitable for use during pregnancy, if used as intended. However, because some formulas contain essential oils or potent herbs, including those with traditional emmenagogue properties, we recommend consulting your healthcare provider or midwife before use. Your safety and peace of mind always come first.

Question 25

Do you use essential oils in your products?

Accepted Answer

Yes. We use pure, high-quality essential oils in our formulations not for fragrance alone, but also for their botanical benefits. Essential oils have been used safely for many centuries in traditional skincare and wellness practices. That said, they are powerful plant extracts so we use them thoughtfully and at skin-safe concentrations. If you have sensitivities, we always recommend a patch test before full use.

Question 26

What kind of testing do your products undergo?

Accepted Answer

Our products are tested for safety, stability, and performance, but never on animals. We test exclusively on ourselves, trusted friends, and willing human volunteers to ensure every formula meets our high standards with care and integrity.

Question 27

How long will my order take to ship?

Accepted Answer

Orders are typically processed within 2–4 business days. Shipping times vary based on location but most U.S. orders arrive within 5–7 business days.

Question 28

Do your products contain allergens like nuts or soy?

Accepted Answer

Some products contain nut-derived oils, but we never use soy-based ingredients. All ingredients are listed transparently. If you have allergies, please review the label carefully or contact us directly. We’re happy to help.

Question 29

How long do your products last (shelf life)?

Accepted Answer

Most of our products have a shelf life of 12–18 months. For best results, store in a cool, dry place and use within 6 months of opening.

Question 30

Is your packaging recyclable or biodegradable?

Accepted Answer

Yes. We use glass, aluminum, and recyclable or compostable materials whenever possible. Plastic is avoided wherever we can. We’re continually exploring even more sustainable packaging solutions.

Question 31

Can I track my order?

Accepted Answer

Yes. You’ll receive a tracking number by email once your order ships.

Question 32

Can I change or cancel my order after it’s placed?

Accepted Answer

Orders can be canceled or modified within 12 or 24 hours after placing the order. If your order hasn’t shipped yet, we’ll do our best to accommodate changes. Contact us as soon as possible after placing your order.

Question 33

Do you test on animals?

Accepted Answer

Never. We are 100% cruelty-free and always will be.

Question 34

What if my order is lost or stolen?

Accepted Answer

If your order is lost or marked as delivered but missing, please reach out within 7 days. We’ll work with you and try our best to make it right.

Question 35

Do you offer exchanges?

Accepted Answer

We offer exchanges for the same product if it is defective or damaged. If you would like to exchange for a different product, a separate return and new purchase are required. If there’s an issue with your order, contact us, we’re happy to help.

Question 36

What if I received the wrong item?

Accepted Answer

If we made a mistake, we’ll fix it. Let us know within 5 days of delivery and we’ll send the correct item at no extra cost.

Question 37

Are your ingredients ethically sourced?

Accepted Answer

Yes. We work with trusted suppliers who prioritize fair labor, sustainable harvesting, and high-quality, traceable botanicals.

Question 38

What makes your brand different from other natural self-care brands?

Accepted Answer

We are not an impersonal corporation. We are a family of artists, herbalists, and musicians who craft self-care with reverence for the body and the soul.
Every formula is rooted in tradition, created with purpose, and enjoyed by ourselves and loved ones.
We believe every person is made in the image of God, a royal heir by birthright. Our products are designed to honor that truth and care for you like royalty.

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