Shipping

At The Royal Family, we strive to ensure your order is processed and delivered as smoothly as possible. Please review our Shipping Policy to understand our processing times, shipping rates, and delivery expectations.

1. Order Processing & Production Time

✔ Orders are processed and shipped within 2-7 business days from the order submission date.

✔ Processing times may vary due to factors such as:

• Time of year (holiday seasons may cause delays)

• Product stock availability

• Order size or custom requests

🚨 Important Notes:

• Orders placed after 2:00 PM CST (Central Standard Time) will begin processing the next business day.

• We do not process or ship orders on weekends or holidays.

2. Shipping Destinations

🚚 We currently only ship within the domestic United States.

🚫 International shipping is not available at this time.

3. Shipping Methods & Rates

✔ We exclusively use USPS Priority Mail for all shipments.

✔ A flat shipping rate of $10 applies per order.

✔ Free shipping is available for orders over $100.

4. Tracking Your Order

✔ Once your order ships, you will receive a tracking number via email.

✔ You can track your package through the USPS website.

✔ If you do not receive a tracking number within 7 business days, please contact us at orders@theroyalfamily.ai.

5. Shipping Delays & Issues

⏳ Potential Delays:

• Unexpected carrier delays (e.g., USPS backlog, weather conditions)

• High-demand periods (e.g., holiday seasons)

📦 Lost or Stolen Packages:

• We are not responsible for lost or stolen packages marked as delivered.

• If your package is lost or stolen, please file a claim with USPS.

🚨 Damaged Packages:

• If your package arrives damaged, please email orders@theroyalfamily.ai within 48 hours with photos.

• We will work with USPS to resolve the issue and may offer a replacement or refund as applicable.

6. Address Errors & Undeliverable Packages

🚨 Please ensure your shipping address is correct before placing your order.

✔ If an incorrect address is provided, and the package is returned:

• Customers are responsible for reshipping costs.

✔ If an order is returned due to being undeliverable, we will refund the product cost (excluding the $10 shipping fee).

7. Shipping Policy Updates

We may update this Shipping Policy from time to time. Any changes will be posted on our website.

📢 If we make significant updates, we will notify customers via email or a notice on our Site.

8. Contact Us

If you have any questions about our Shipping Policy, please reach out to us:

📧 Email: orders@theroyalfamily.ai

🌐 Website: TheRoyalFamily.ai