Terms of Service
Welcome to The Royal Family. These Terms of Service (“Terms”) govern your use of our website, TheRoyalFamily.ai (the “Site”), including any purchases made through our online store.
By accessing, browsing, or purchasing from our Site, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, please do not use the Site.
1. Website Overview
TheRoyalFamily.ai offers self-care, skincare, wellness, and beauty products for purchase, along with educational content. While we strive to provide accurate and up-to-date information, the content on this Site is for informational purposes only and should not be considered medical or professional advice.
2. Acceptable Use
By using our Site, you agree to:
✔ Use the Site only for lawful purposes.
✔ Respect the intellectual property rights of The Royal Family and third parties.
✔ Provide accurate and truthful billing and shipping information when making a purchase.
🚫 You may not use the Site to:
• Distribute spam, harmful software, or malicious content.
• Attempt to gain unauthorized access to our Site, servers, or networks.
• Impersonate another person or misrepresent your identity.
• Use automated tools or bots to access or interact with the Site.
3. Online Store Terms
3.1 Product Availability & Descriptions
We strive to provide accurate product descriptions and images. However, we do not guarantee that all product descriptions, colors, or images are error-free or exact to the final product.
📌 Availability:
• Some products may be limited in quantity and subject to availability.
• We reserve the right to discontinue any product at any time without notice.
• If a product is unavailable after you place an order, we will notify you and issue a full refund.
3.2 Pricing & Payment
✔ Prices for products are listed in USD ($) and are subject to change without notice.
✔ We reserve the right to correct any errors in pricing, even after an order has been placed.
✔ We accept secure online payments through third-party providers such as PayPal and Stripe.
✔ Your payment information is securely processed, and we do not store full credit card details.
📌 If a pricing error is discovered after you place an order, we will contact you for confirmation before processing or issue a refund.
3.3 Order Processing & Cancellations
✔ Orders are processed within 2-7 business days (excluding weekends and holidays).
✔ Cancellation Window: Orders can be canceled within 12 hours after purchase. After this period, cancellations are not guaranteed.
✔ We reserve the right to refuse or cancel orders suspected of fraud, unauthorized transactions, or violations of these Terms.
📧 If you need to modify or cancel an order, contact us at orders@theroyalfamily.ai as soon as possible.
4. Shipping & Delivery
✔ We currently ship only within the United States.
✔ Shipping rates and processing times are outlined in our Shipping Policy.
✔ Customers are responsible for providing an accurate shipping address.
🚨 Lost or Delayed Packages:
• We are not responsible for lost, stolen, or delayed shipments once they have been marked as delivered.
• If your package is lost in transit, please file a claim with USPS or your chosen carrier.
📦 For more details, please review our Shipping Policy.
5. Returns, Refunds & Exchanges
✔ We accept returns on eligible items within 14 days of delivery.
✔ Returned items must be unused, unopened, and in their original packaging.
✔ Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
🚨 Non-Returnable Items:
• Opened or used skincare and beauty products (for hygiene reasons).
• Digital downloads (e.g., music purchases).
• Gift cards and promotional items.
📌 If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos of the issue.
📦 For more details, please review our Refund & Return Policy.
6. Intellectual Property
All content on this Site—including text, images, graphics, videos, trademarks, and product descriptions—is owned by or licensed to The Royal Family and is protected under intellectual property laws.
🚫 You may not:
• Copy, modify, distribute, or reproduce any content without explicit permission.
• Use our trademarks, logos, or branding for any unauthorized commercial use.
✔ You may share our articles or resources by linking directly to our Site.
7. Disclaimers & Limitation of Liability
7.1 No Medical or Professional Advice
• The content on this Site is for informational and educational purposes only.
• It is not a substitute for professional medical, dermatological, or health advice.
• Always consult a qualified professional before making skincare or wellness decisions.
7.2 No Guarantees on Content Accuracy
We strive to provide accurate and updated information, but we do not guarantee that the content on our Site is error-free, complete, or up-to-date.
7.3 Limitation of Liability
By using this Site and purchasing our products, you acknowledge that:
✔ We are not liable for any direct, indirect, incidental, or consequential damages arising from your use of this Site or products.
✔ We do not guarantee specific results from using our products.
✔ You use our Site and products at your own risk.
8. Privacy Policy
Your use of this Site is also governed by our Privacy Policy. By using the Site and making a purchase, you agree to our data collection and usage practices.
📌 Please review our Privacy Policy for details on how we handle personal information.
9. Changes to These Terms
We reserve the right to update or modify these Terms at any time. Changes take effect immediately upon posting. Continued use of the Site constitutes acceptance of the revised Terms.
📢 If significant updates are made, we will notify customers via email or a notice on our Site.
10. Contact Information
If you have any questions about these Terms, please contact us:
📧 Email: orders@theroyalfamily.ai
🌐 Website: TheRoyalFamily.ai